Effective Date: December 25, 2025
At The BBQ (https://thebbq.net), we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data when you use our website for online orders (Smokin’ Days) or request catering services across the Malaga and Costa del Sol region.
1. Who we are
Our website address is: https://thebbq.net For any privacy-related inquiries, you can contact us via our website or at our business location in Fuengirola.
2. Data We Collect and Why
Online Orders & Catering Requests
When you order through WooCommerce or request a quote via our Request a Quote form, we collect:
- Identity Data: Name and surname.
- Contact Data: Email address and phone number.
- Delivery Data: Event location or delivery address (for Smokin’ Days delivery within 20km of Fuengirola).
- Order Details: Items purchased, event type (Wedding, Corporate, etc.), and number of guests.
This data is necessary to process your order, provide catering quotes, and fulfill our service contract with you.
Comments and Media
If visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection.
3. Payments
We accept payments through Woo Payments. When processing payments, some of your data will be passed to the payment provider, including information required to process or support the payment, such as the purchase total and billing information.
4. Third-Party Data Sharing (Operations)
To ensure the best BBQ experience, we share necessary data with:
- Delivery & Kitchen Staff: Via our Rest API, we share order details and delivery locations with our drivers and kitchen team to ensure timely service.
- Analytics: We use Google Analytics and Search Console to monitor website performance and improve user experience.
- Marketing: We may use data from Facebook, Instagram, and YouTube interactions to improve our advertising relevance.
5. Cookies
- If you leave a comment or log in, we use cookies to save your preferences and session data for your convenience.
- We use analytical cookies to understand how visitors interact with our website.
6. How Long We Retain Your Data
- Order & Quote Data: We keep order records for a period necessary to fulfill tax and accounting obligations in Spain.
- Comments: Comments and their metadata are retained indefinitely.
- User Profiles: For users that register on our website, we store the personal information they provide in their user profile.
7. What Rights You Have Over Your Data
If you have an account on this site, have placed an order, or requested a catering quote, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
8. Where Your Data Is Sent
Visitor comments and inquiries may be checked through an automated spam detection service. Delivery locations and order details are transmitted securely via our internal API to our logistics team.